Galaxy S25 Ultra — EXEC

Dear Ghostek, I wanted to share my experience with your company, as I've been eagerly anticipating the arrival of my phone case for the past two weeks. As a loyal customer who chose Ghostek for its reputation for quality and protection, I find myself in a disheartening situation. During this waiting period, the unthinkable happened – my unprotected phone slipped from my grasp and suffered damage. Now, I'm faced with costly repairs, a burden I had hoped to avoid by investing in your product. This incident has left me feeling vulnerable and disappointed, especially considering my trust in Ghostek's promise of superior protection. The shipping process has been particularly frustrating. The lack of clear communication between Ghostek and the shipping company has led to confusion, exemplified by requests for product reviews on an item I've yet to receive. This disconnect not only affects customer satisfaction but also reflects poorly on Ghostek's commitment to customer care. I've always admired Ghostek's dedication to quality and customer satisfaction. However, this experience has shaken my confidence. The thought of having to seek an alternative case elsewhere, despite my preference for your brand, is truly disheartening. I'm reaching out in the hope that Ghostek will recognize the impact of this situation and consider how it aligns with your values of customer service and product excellence. Your response to this matter will significantly influence my future relationship with the brand and my recommendations to others. Thank you for taking the time to consider my feedback. I look forward to a resolution that reaffirms Ghostek's commitment to its customers. Sincerely, Disheartened Customer